How TDOT Family Health Organization Achieved 91% Time Savings with Phelix AI

Articles Customer Stories Product Resources Mar 7, 2025

At TDOT Family Health Organization, administrative staff spent up to 40 hours per week managing 5,500 incoming faxes per month. The manual process of patient identification, document categorization, and assignment to the correct physician was not only time-consuming but also led to frequent errors and delayed patient care.

To streamline workflows, TDOT implemented Phelix AI’s Inbox Agent, automating document processing, patient matching, and accurate file categorization. The results were remarkable – a 91% reduction in time spent on fax management, saving 43 hours per week and enabling staff to focus on higher-value tasks.

“The transition to Phelix AI has been seamless. What used to take hours of manual effort is now done instantly, and our doctors get patient results without delays.”
— Melissa, TDOT Family Health Organization

With Phelix AI’s automation, TDOT Family Health Organization transformed its administrative operations, allowing staff to dedicate more time to enhancing patient care and clinic efficiency.

👉 Read the full case study here: https://www.phelix.ai/testimonial/tdot/