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Save your staff from answering calls all day

Automate patient interactions and streamline your clinic’s communication with our AI-powered Phone Agent.

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50%
Administrative time saved on phone calls
30%
Reduction in calls deflected
40%
Improvement in patient self bookings
80%
Call answer rate

How it works

Customize your phone workflow

• Interactive Voice Response (IVR): Design custom call flows to route patients effectively. • AI-Powered Automation: Enable smart handling of patient needs using natural language understanding.

Answer and Triage

When a call comes in, the system greets the patient, collects basic information, and identifies the purpose of the call.

EMR Lookup

Searches the EMR instantly to confirm patient details, preparing the right information for seamless support.

Take Action

From scheduling and updating appointments to sending forms or sharing referral updates, the system executes the required task in seconds—without burdening your staff.

Features

  • Real-Time Patient Search & Verification in EMR

    Instantly locate and confirm patient information in the EMR, streamlining every call for efficient support.

  • Appointment Scheduling & Rescheduling

    Empowers patients to independently book and modify appointments, freeing up staff time for higher-priority work.

  • Appointment Confirmations & Cancellations

    Automates confirmations and enables easy cancellations, reducing missed appointments and ensuring a smoother patient flow.

  • Transcribe voice notes and create tasks

    The system transcribes voice notes from calls and automatically creates tasks, ensuring important actions are captured and tracked without manual input.

  • Multi-Language Support

    Provides patient interactions in multiple languages, enhancing accessibility and satisfaction across diverse patient demographics.

  • FAQ Responses

    Answers routine inquiries instantly, reducing call volume and saving time for both patients and staff.

  • Status Updates (Referrals/Lab Results)

    Integrates with Phelix’s Inbox Agent to offer real-time updates, ensuring patients have timely information on their referrals and lab results.

  • Trigger Digital Forms via SMS

    Seamlessly sends digital forms through SMS with Phelix’s Outreach Agent, eliminating paperwork and streamlining patient data collection.

  • Office Hour & After-Hour Handling

    Manages calls based on clinic hours, offering appropriate responses and actions whether during or after office hours.

  • Call Dashboard with Assisted Actions

    Centralized dashboard for tracking and managing all incoming calls, providing assisted actions to streamline workflows and optimize patient interactions.