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Save your staff from answering calls all day

Automate patient interactions and streamline your clinic’s communication with our AI-powered Phone Agent.

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50%
Administrative time saved on phone calls
30%
Reduction in calls deflected
40%
Improvement in patient self bookings
80%
Call answer rate

How it works

Personalize Your AI Phone Assistant

Patients can speak naturally, and the system will understand their intent and context - no need to repeat information or navigate rigid menus. Phelix’s Phone Agent tailors responses based on patient history and previous interactions, making every conversation feel seamless and personalized.

Answer and Triage

When a call comes in, AI greets the patient conversationally, understands their request using natural language processing, and remembers previous details within the same conversation. Whether the patient asks about an appointment, a referral, or a lab result, the AI responds intelligently - handling follow-up questions without losing context.

EMR Lookup

Instead of putting patients on hold, Phone Agent retrieves patient details from the EMR in real time while the patient is still speaking. No more waiting - just instant access to the right information for faster resolutions.

Take Action

Once the intent is confirmed, the system doesn’t just process requests - it anticipates the next steps. Whether it’s scheduling an appointment, sending a referral update, or triggering a digital form, the AI handles tasks seamlessly - freeing up staff time while keeping patients informed.

Features

  • Conversational AI for Natural Patient Interactions

    Patients can speak in full sentences, and the AI understands their request - no pressing buttons or navigating endless phone menus.

  • Real-Time Patient Lookup & Verification in EMR

    AI instantly retrieves and verifies patient information from the EMR while the patient is still speaking, eliminating hold times.

  • AI-Powered Appointment Scheduling & Rescheduling

    Patients can book, reschedule, or cancel appointments on their own - Phone Agent automates the process, reducing front-desk workload.

  • Voice Transcription & Automated Task Creation

    AI transcribes patient requests and creates tasks directly in the EMR, ensuring follow-ups are documented without staff intervention.

  • Multi-Language AI Conversations

    Supports real-time multilingual interactions, helping diverse patient populations communicate without barriers.

  • Instant FAQ Responses

    Patients get immediate answers to common questions like office hours, prescription refills, appointment prep, parking details etc.

  • Live Referral & Lab Result Updates

    Patients can ask, “What’s the status of my referral?” and Phone Agent retrieves real-time updates from Phelix Inbox Agent, keeping them informed.

  • Automated Digital Form Delivery

    Integrating with Phelix’s Outreach Agent, the system sends necessary forms via SMS, making intake and documentation effortless for both patients and staff.

  • Office Hour & After-Hour Handling

    The system intelligently adjusts responses based on clinic hours, handling appointment requests and urgent escalations accordingly.

  • Call Dashboard with Assisted Actions

    Centralized dashboard tracks all calls, providing AI-generated insights and assisted actions to optimize patient interactions.