Effective Date: January 20, 2021
Phelix is founded on trust and we are committed to protecting the privacy and confidentiality of personal information (including personal health information) in our possession and control (the terms “personal information” and “personal health information” are used interchangeably throughout this statement). This Privacy Statement explains the measures we take to fulfill these commitments and describes the manner in which Phelix collects, uses, discloses and otherwise treats personal information through our website available at phelix.ai, including all subpages and successor pages (collectively referred to as the “Website”) as well as through other interactions with our clients and prospective clients.Our commitment to information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Statement as we undertake new personal information practices or adopt new privacy policies and procedures. We strongly encourage you to refer to this Privacy Statement regularly for the latest information about our personal information practices. If any changes are significant, we will let you know (for example, through the notification address you provided us).
We generally collect and/or process your information when we need to do so to fulfill a contractual or legal obligation, or to respond to a request by a customer or prospective customer (for example, to process your subscription purchase to use our services or when you fill out a contact form through our Website), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service).
We only process personal information after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical safeguards we use to protect your information.
Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.
The personal information that we collect directly from you includes the following:
If you provide us or our service providers with any personal information relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Privacy Statement. If you believe that your personal information has been provided to us improperly, or want to exercise your rights relating to your personal information, please contact us by using the information in the “Contact us” section below.
We also collect information about you from other sources, including third parties from whom we have purchased personal information, and combine this information with personal information provided by you. This helps us to update, expand and analyze our records, identify new customers and create more tailored advertising to provide services that may be of interest to you. In particular, we collect personal information from the following sources:
Third party providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs and custom profiles, for purposes of targeted advertising and outreach, delivering relevant email content, event promotion and profiling.
We use common industry standard information-gathering tools, such as tools for collecting usage data, cookies, web beacons and similar technologies to automatically collect information that may contain personal information from your computer or mobile device as you navigate our websites, our services or interact with emails we have sent to you.
As is true of the case with most websites, we gather certain information automatically when individual users visit our websites. This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider, mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites. This information is used to analyze overall trends, help us provide and improve our websites, offer a tailored experience for website users, and secure and maintain our websites.
In addition, we gather certain information automatically as part of your use of the cloud products and services. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches and other actions you take, operating system and system configuration information and date/time stamps associated with your usage. This information is used to maintain the security of the services, to provide necessary functionality, as well as to improve performance of the services, to assess and improve customer and user experience of the services, to review compliance with applicable usage terms, to identify future opportunities for development of the services, to assess capacity requirements, to identify customer opportunities and for the security of Phelix generally (in addition to the security of our products and services). Some of the device and usage data collected within the services, whether alone or in conjunction with other data, could be personally identifying to you. Please note that this device and usage data is primarily used for the purposes of identifying the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers (pursuant to our terms of service or governing agreement).
When you visit our websites, we or an authorized third party may place a cookie on your browser and/or device, which collects information, including personal information, about your online activities over time and across different sites. Cookies allow us to track usage, determine your browsing preferences and improve and customize your browsing experience.
We also use web beacons on our websites and in email communications. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. Such technologies are used to operate and improve our websites and email communications.
To learn more about targeted advertising or to opt-out of this type of advertising generally, you can visit the Digital Advertising Alliance website at www.aboutads.info/choices/ or the Digital Advertising Alliance of Canada website at www.youradchoices.ca/choices.
Our websites may use social media features other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our website, the latter may receive information showing that you have visited our website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile.
Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
We collect and process your personal information for the following purposes. Where required by law, we obtain your consent to use and process your Personal information for these purposes. Otherwise, we rely on other authorized legal basis (including but not limited to the (a) performance of a contract or (b) legitimate interest) to collect and process your personal information.
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
You can opt-out of receiving marketing and promotional email from us by following the unsubscribe instructions contained in each of our email communications. Please note that you will continue to receive email regarding your account and transactions with us. Alternatively, you can unsubscribe from any of our marketing communications by contacting us at firstname.lastname@example.org.
If you inquire about or apply for a job with Phelix, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
We may transfer your personal information to our trusted third party service providers who provide various services on our behalf such as technology, hosting, data analysis, legal and accounting. We only engage reputable and compliance service providers who commit to at least industry standard safeguards for the protection of personal information.
We do not store personal health information outside of Canada. Personal information we collect is stored and processed by us and our third party service providers primarily in Canada, regardless of where you are located.
Personal data may be collected, transferred to and stored by us and our hosting providers in the United States at times.
We may retain your personal data for a period of time consistent with the original purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.
For further information on applicable data retention periods, please contact us by using the information in the “Contacting us” section, below.
You have certain rights relating to your personal information, subject to local data protection laws. Depending on the applicable laws, these rights may include:
To exercise your rights, please contact us by using the information in the “Contacting us” section, below. Your personal data may be processed in responding to these rights.
We take precautions including organizational, technical and physical measures to help safeguard against the accidental or unlawful destruction, loss, alteration and unauthorized disclosure of, or access to, the personal information we process or use.
While we follow generally accepted standards to protect personal information, no method of storage or transmission is 100% secure. You are solely responsible for protecting your passwords, limiting access to your devices and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information in the “Contacting us” section, below.
Our websites are not directed at children. We do not knowingly collect personal information from persons under the age of 18 unless (a) we have obtained consent from a parent or guardian, (b) such collection is subject to a separate agreement with us or (c) the visit by a child under the age of 18 is unsolicited or incidental. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us by using the information in the “Contacting us” section below and we will take steps to delete their information from our systems.
We will update this Privacy Statement from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If we do, we will update the “effective date” at the top of this Privacy Statement. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using the email address you provided.
We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us :
By email at: email@example.com.
By mail at:
1005 King Street West
Toronto, Ontario M6K 3M8