How MLHC Cut Fax Processing Time by 80% with Phelix AI

Articles Customer Stories Product Resources Feb 3, 2025

At Mississauga Lung Health Centre (MLHC), a single administrator spent seven hours a day manually sorting, categorizing, and filing incoming faxes. With 1,300 faxes processed each month, the workload was overwhelming, leading to delays in provider response times and inconsistencies in document handling.

After evaluating multiple solutions, MLHC implemented Phelix’s Fax Inbox Agent, introducing automation that streamlined fax triaging and standardization. Instead of spending the entire day on manual processing, the clinic reduced document handling time by 80%, cutting daily fax work down to just 1.5 hours.

“Phelix has been a game-changer for our business! Their fax automation assistant has revolutionized our workflow—significantly saving time and improving accuracy.”
— Rasha Maher, Clinic Manager, MLHC

MLHC now runs a hybrid model, where over 80% of faxes are automatically processed, with staff overseeing only key categories like new referrals. With standardized filing and improved provider response times, the clinic is already exploring additional automation opportunities.

👉 Read the full case study here: https://www.phelix.ai/testimonial/mlhc/